University of Washington Jobs

Req #: 235280

Department: HABORVIEW MEDICAL CENTER- MADISON CLINIC

Posting Date: 07/02/2024

Closing Info: Open Until Filled

Salary: $3749 - $5360 per month

Shift: First Shift

Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf)

Harborview Medical Center's Madison Clinic has an outstanding opportunity for a Program Coordinator (Full-Time, Day Shift) position. Under general supervision, the Program Coordinator will perform functions to support the 2 West Clinic’s Madison Clinic. Madison serves those with or at high risk of HIV. Madison is the largest provider of HIV primary care in the region. This part-time Madison PC will coordinate the delivery of medical and nursing care and the patients' access to health care, including the patients' entry into and through the spectrum of clinical services of the health care system. PC responsibilities vary depending on the service to which they are assigned by their supervisor.

Responsibilities: • Manage referrals from various departments/divisions and schedules appointments in a complete and timely manner. Special attention is required for urgent patients so as to schedule these patients appropriately. • Coordinate with various departments to schedule high-risk patients who require specialized studies. • Pre-authorization and contact insurance carriers as required. Provide patients with explanation of coverage and co-payments. • Obtain outside medical records. • Contact/interface with various transportation companies to facilitate arrangements. • Manage provider templates and schedules via Epic application. • Communicate with interdisciplinary clinical staff from Harborview and outside facilities, patients, and caregivers. • Communicate with physicians surrounding patient flow. • Coordinate follow-up appointments. • Data collection, and compile and maintain various databases. • Prioritize multiple competing projects and is able to meet deadlines. • Provide high-level word processing using MS Office Products. • Assist with proactively managing vacancies in provider schedules. • Interface with UWP clinics and providers to schedule appointments and follow-up. • Schedule clinical appointments and diagnostic tests • Provide feedback and communicate with clinic staff to obtain incomplete or missing information needed to process referrals and or schedule studies. • Manage clinic in-basket messages in Epic. • Perform related duties as required.

Core Job Competencies: • Consistently use creative problem-solving approaches to resolve difficult situations. • Recognize and effectively prioritize information/assignments and follow-up of same. • Exercise proactive, prudent judgment and decision-making skills to solve administrative problems consistent with the responsibilities of the position. • Exhibit well-developed critical thinking skills, particularly in ambiguous situations. • Demonstrate ability to operate with minimal day-to-day direction or oversight and ability. • Provide information in accordance with hospital policy to move work forward without waiting for detailed instructions. • Accurately understand and comply with hospital policy and HIPPA regulations. • Demonstrate proficiency in use of communication devices used in the department/hospital. • Direct calls/messages to appropriate staff in a timely manner. • Identify self and department when answering the phone and/or greeting others; speak in a positive, friendly manner that conveys a helpful/accommodating reception. • Demonstrated knowledge of medical terminology. • Able to objectively assist in developing systems that improve responsiveness for services. • Demonstrate courteous and professional communication skills with patients and co-workers. • Demonstrate a high degree of organizational skills to accurately schedule patients of varying acuity into clinic and/or the sleep lab. Consistently use creative problem-solving approaches to resolve difficult situations. • Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment. • Demonstrate a commitment to the mission, core values, and goals of Harborview and its healthcare delivery, including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services.

Desired: • Previous experience in a fast-paced clinical healthcare setting. • One (1) year of experience in working with insurance companies, especially on pre-authorizations.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.