University of Washington Jobs

Req #: 235691

Department: HOUSING & FOOD SERVICES

Posting Date: 06/20/2024

Closing Info: Closes On 06/27/2024

Salary: $4,299 - $5,782 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf)

PROGRAM SUPPORT SUPERVISOR II

Thank you for considering Housing & Food Services at the University of Washington, Seattle.

Housing & Food Services (HFS) provides on-campus housing to over 10,000 student residents and operates over 40 dining and café locations that serve the entire campus community. To successfully accomplish this, we employ over 1,200 students, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus. As reflected in our mission statement— working together to enhance student life —teamwork and service to our students and customers are at the heart of our business.

At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity, and justice for all. In Housing & Food Services, our DEI statement reads:

HFS will become an organization that prioritizes inclusive workplace communities, centered on belonging and opportunity for all staff. All HFS staff must accept responsibility to identify and interrupt biases, privilege, barriers, and power dynamics. We challenge ourselves to engage in open dialogue, active listening, and empathic learning. Should you wish to learn more about our commitment to diversity, equity, and inclusion at UW Housing & Food Services, please reference this link Diversity, Equity, and Inclusion Statement Training (https://rise.articulate.com/share/Rvbm5rUb5hsucH1MFwIlEmC1xhyJOtye#/) .

POSITION PURPOSE The position supervises staff, operations and residential services at one of two regional desks which serve the students, staff and guests in either the north or west campus residential communities. Additionally, this position helps in the development of desk policies and procedures and aids in budget development and monitoring.

DUTIES & RESPONSIBILITIES • Serve as a point of inquiry for customers, residents, staff and guests for department procedures, policies, services, events and activities. • Supervise staff; interview and recommend selection of applicants; conduct training, assign and schedule work; conduct performance evaluations for contract-classified staff and recommend corrective action. • Assist in the development and monitoring of the regional desk budget. • Develop, implement and maintain policies and procedures necessary for effective desk operations. • Coordinate training program for classified and student staff, including planning, developing resources, documenting and facilitating individual and group training sessions. • Coordinate desk functions with Housing & Food Services’ units as well as UW departments that utilize HFS space. • Manage key inventory and building access to ensure building security and resident safety; manage door schedules. • Maintain appropriate records, including key records, occupancy changes, and financial transactions. • Participate in unit and Department events and on unit, Department and campus committees and teams as assigned, including process improvement initiatives. • Provide guidance and train direct reports on unit and site-specific emergency and/or pandemic response protocols and ensure workplace safety behavior expectations are met. Communicate reported or observed safety concerns to a unit or Department leader or to EH&S. Assist in emergency management response. • Provide supervisory or front line coverage for other residence hall desks as needed.

POSITION DIMENSIONS/COMPLEXITIES The position requires extensive involvement with students and the public by supervising resident check in and checkout, delivery of mail and packages, control of the key and building access systems, including checking keys in and out to students living in residence and staff and visitors using the public facilities. The regional desk includes a point of sale for sales transactions.

The position is responsible for supervising the staff that provides direct service to students, staff and guests. This includes orientation and training that allows staff to operate within a complex system of policies, procedures and housing agreements. The complexity is based on having three distinct types of housing, a diverse customer base and three distinct housing agreements.

SUPERVISORY RESPONSIBILITIES 7-12 FTEs, comprised of up to 2 contract classified staff and approximately 20-30 student assistants.

MINIMUM REQUIREMENTS: • High school graduation or equivalent AND three years of applicable experience in property management or residential/community management OR equivalent education/experience.

DESIRED QUALIFICATIONS • Bachelor’s degree AND four years of responsible supervisory, administrative and customer service experience in a related field. • One year of experience leading or supervising staff. • Two years of experience working in a fast-paced, complex, customer service environment. • One year of experience working in an environment covered by Federal Educational Rights and Privacy Act (FERPA). • Demonstrated commitment to valuing diversity, equity and inclusion, and contributing to an inclusive working and learning environment.

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.